System Check

Let's see if there is trouble with your browser environment. If any warnings appear below, please make note of them and follow the recommended actions.

Platform/OS

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Your platform is either not fully supported, or cannot be correctly identified.
Your platform is not supported.

The Motive LMS should work fine with most desktop environments, provided a modern browser is used. There are many mobile platforms which have not been tested against the Motive LMS, and content vendors may have their own requirements. Please be advised that Microsoft no longer supports Windows XP.

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Browser

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Your experience may be less than optimal using the browser/version.
Your browser/version is unsupported. Please consider updating your browser or switching to a different browser.

Your browser can either make or break your online training experience. It is recommended that you use the most recent version of your preferred browser, or a version no older than 2 versions behind the most recent release. Please be advised that Microsoft no longer supports Internet Explorer 8. Use these links to update your browser:

Name
Version
User Agent

Adobe Flash Plugin

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While you may have the Adobe Flash Plugin installed, it does not meet the minimum recommended version. To update, go here.
Uh oh. It appears you do not have the Flash Plugin installed. To install, go here.

While the Motive LMS itself may not utilize the Flash Plugin, many content vendors use it to deliver rich media elements, such as audio and video. There may therefor be courses that require you to have this plugin installed. In the event you are using IE version 8 or Firefox, Flash may be used to drive audio and video playback, since these browsers do not natively support playback of MP3 files.

Note: Adobe no longer supports the Flash Plugin for mobile devices. Due to this, some mobile browsers no longer support the Flash Plugin.

Installed
Version Details
Major Version
Minor Version
Raw Details
Minimum Required

HTML5 Audio

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While your browser supports audio playback on its own, it does not support MP3 files without a 3rd party plugin, such as Flash.
Your browser is too old to support audio playback on its own.

Modern browsers can play audio without the presence of 3rd party plugins. The Motive LMS supports MP3 files for audio playback in published training modules. If you receive a warning, you should ensure that the Flash Plugin is installed.

HTML5 Audio
MP3

HTML5 Video

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While your browser supports video playback on its own, it does not support H.264 (MP4) files without a 3rd party plugin, such as Flash.
Your browser is too old to support video playback on its own.

Modern browsers can play video without the presence of 3rd party plugins. The Motive LMS supports H.264 (MPEG-4) files for video playback in published training modules. If you receive a warning, you should ensure that the Flash Plugin is installed.

HTML5 Video
H.264 (MP4)

Cookies

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Cookies do not appear to be enabled in your browser. The Motive LMS requires cookies to be enabled.

Cookies must be enabled to utilize the Motive LMS. Cookies are used to maintain your session while signed into the system and for extra security measures. MotiveLearning does not store personal information in browser cookies.

Enabled

Resolution

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You may experience some issues while viewing certain areas of the Motive LMS and/or courses that require a higher resolution for optimal viewing.
Your resolution may not be adequate. Please adjust your desktop resolutions settings for optimal viewing of the Motive LMS and course content that may require a higher resolution.

While the Motive LMS will continue to improve its ability to react to the many different resolutions in use today, there may be areas which are better viewed at higher resolutions.

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Misc Details

Just some additional details we're able to cull from your visit.

IP Address
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Language